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Authors Bella Ya-Hui Lien, Yu-Ming Kuo, Yen-Chen Hsu, Min-Shi Liu & Li-Wei Chen
Pages 1–18
Keywords Appreciative inquiry, Team effectiveness, Organizational development, Positive organizational behavior |
How to Cite Lien, B. Y.-H., Kuo, Y.-M., Hsu, Y.-C., Liu, M.-S., & Chen, L.-W. (2023). Effects of appreciative inquiry intervention on team effectiveness. Management Review, 42(4), 1–18. https://doi.org/10.6656/MR.202310_42(4).ENG001
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Abstract
Purpose – This study aims to examine the effects of different organization development (OD) interventions on team effectiveness. We clarified how AI is new and different from other change processes as well as whether AI is more effective than traditional OD interventions and how AI impacts team effectiveness.
Design/methodology/approach – In a four-week time-framed research design, we randomly assigned five-person teams to three experimental conditions: teams with appreciative inquiry (AI) facilitators, teams with traditional OD facilitators, and teams with no facilitators.
Findings – Our findings indicate that the AI approach enhanced team effectiveness largely compared with traditional OD approaches and approaches that do not follow a specific model. Additionally, we found that the AI approach improved the performance and positive communication of teams.
Research limitations/implications – Future longitudinal study designs and quantitative approaches should further investigate the feasibility of implementing the AI approach.
Practical implications/Social implications – The results of our study have two implications for practice. The first is that managers who build teams can actively choose a positive approach (i.e., the AI approach) as opposed to an approach that solely focuses on fixing problems. Second, our results provide preliminary empirical evidence in support of the postulation that teams employing AI approaches have the potential to be more effective than those using other OD approaches.
Originality/value – This study provides evidence of the effect of the AI approach on teamwork development, particularly in terms of enhancing team effectiveness and performance. Our results underline the role of AI in a teamwork setting and confirm that the AI approach would be more beneficial for teamwork than traditional OD approaches.